Charmius Privacy Policy

At Charmius, we respect your privacy and are committed to protecting the personal data you share with us when you register, log in, and play on our platform. This Charmius Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have as a player at Charmius Casino. By creating an account, accessing Charmius login, or otherwise using our services, you agree to the practices described below.

Who We Are

Charmius is operated by 3-102-957682 S.R.L., registered in Escazú, San José, Costa Rica, with payments processed by MASSIVITY LTD (Cyprus, HE 491548). We hold a B2C remote gambling licence No. 0000181 issued by the Tobique Gaming Commission under the Tobique Gaming Act 2023. We primarily serve players in Australia, Canada, New Zealand, and other international markets where online gambling is permitted, and we do not accept players from the United States or any jurisdiction where we are not licensed to operate.

Information We Collect

We collect several categories of information to provide our services, verify your identity, process payments, and comply with our regulatory obligations.

We gather registration details such as your name, date of birth, email address, phone number, country of residence, and chosen currency (AUD, CAD, USD, NZD, or EUR).
We collect identity verification documents, including government-issued ID and proof of address, when required for withdrawals or compliance checks.
We record financial information related to deposits and withdrawals made via Visa, Mastercard, Interac, Neosurf, Flexepin, CashtoCode, MiFinity, PayDo, eZeeWallet, bank transfer, and supported cryptocurrencies such as Bitcoin, Ethereum, Litecoin, and USDT.
We track your gameplay activity, including slots, live dealer games, sports betting, and bonus usage, to manage your account and improve our services.
We log technical data such as IP address, device type, browser, and session information whenever you access Charmius via desktop, mobile, or our PWA app.
We store your communications with our customer support team, including live chat transcripts and emails sent to [email protected].

How We Use Your Information

We at Charmius use your personal data for legitimate business and legal purposes connected to operating a licensed online casino.

We use your data to create and manage your account, process Charmius login requests, and authenticate your identity.
We process your deposits and withdrawals, including verifying new payment methods before releasing funds, in line with our withdrawal limits and pending time requirements.
We use your information to calculate wagering progress, apply welcome bonuses, free spins, cashback, and VIP Club rewards accurately.
We analyze gameplay patterns to detect fraud, prevent money laundering, and support responsible gambling tools.
We send you promotional communications about offers such as the Sunday Gift, Wednesday Free Spins, or seasonal VIP bonuses, where you have consented to receive marketing.
We use aggregated and anonymized data to understand trends, including how players search for charmius reviews or charmius casino promo codes, so we can improve our platform and content.

Legal Basis for Processing

Our processing of your personal data is based on the performance of our contract with you, our legitimate business interests, compliance with gaming and anti-money-laundering regulations, and, where applicable, your consent. Where we rely on consent, such as for marketing emails, you may withdraw it at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties necessary to operate Charmius Casino.

We share data with payment providers, including MASSIVITY LTD, to process deposits and withdrawals securely.
We share information with identity verification services to confirm your age and identity before approving cashouts.
We provide data to our software and live dealer partners, such as Pragmatic Play Live, Betsoft, and other listed providers, solely to deliver games and track bonus eligibility.
We disclose information to regulators, including the Tobique Gaming Commission, when legally required.
We may share data with fraud prevention and cybersecurity vendors to protect our platform and our players.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, and understand how visitors interact with our website, including users searching for charmius login canada or charmius promo codes canada. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with financial, tax, and gaming regulations. Transaction records, identity verification documents, and communication logs may be kept for several years following account closure, as required by our licence.

Data Security

We are committed to protecting your data using encryption, secure servers, and restricted access controls. Our team regularly reviews our security measures to prevent unauthorized access, loss, or misuse of your personal information. While no system is completely immune to risk, we take proactive steps to safeguard the data of every Charmius player.

International Data Transfers

Because we serve players across Australia, Canada, New Zealand, and other regions, your data may be transferred to and processed in countries outside your home jurisdiction, including Costa Rica and Cyprus. We ensure appropriate safeguards are in place whenever your information is transferred internationally.

Your Rights

Depending on your location, you may have the following rights regarding your personal data held by Charmius:

You have the right to access the personal information we hold about you.
You can request correction of inaccurate or incomplete data.
You may request deletion of your data, subject to our legal and regulatory retention obligations.
You can object to or restrict certain types of processing, including marketing communications.
You have the right to request a copy of your data in a portable format.
You can withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team via live chat, available 24/7, or by emailing [email protected].

Responsible Gambling and Age Verification

We only allow registration and Charmius login access to individuals who meet the legal gambling age in their jurisdiction. We verify identity and age during the withdrawal process and may request additional documentation at any time to confirm eligibility to play.

Third-Party Links

Our website may contain links to third-party sites, including payment providers or informational pages discussing charmius casino review content. We are not responsible for the privacy practices of external websites, and we encourage you to review their policies separately.

Children's Privacy

Charmius does not knowingly collect personal data from individuals under the legal gambling age. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of Charmius after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please reach out to our support team through live chat, available 24/7 in English, French, German, Italian, Portuguese, and Spanish, or by email at [email protected].